Warranty Policy

How does it work?

Welcome to OPEEIS’s warranty service page for processing warranty requests and making inquiries. It's our job to make sure the product issues are solved asap. We believe in the integrity of the brand, we will pay attention to the situation after the sale and before the sale.

Warranty Start:

All products purchased from OPEEIS come with a hassle-free warranty. OPEEIS warrants the products for a limited time within 1-year from the date of delivery.

Warranty Coverage:

1-year Warranty: The bushing of the control arms.

Ownership Coverage: The first owner enjoy all the above warranty, the subsequent will not benefit from the warranty if the year has expired (any warranty service need an order number).

Warranty Exclusion:

Parts not included: The bolts and nuts of the parts.

Improper assembly, operation, and maintenance:

● improper assembly, use, care, or operation.
● modifications or failure to follow the recommended assembly or aftercare instructions.
● abuse, negligence, accident, fire or water damage, transportation by the customer, or other causes beyond our control.
● any issues or problems with second-hand goods.

Limitations: We won't be responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.

Shipping Damage: Damaged product during shipping is not covered by the warranty. But we will provide you the replacement of such damaged products if you:

1. Notify OPEEIS of the damaged product in the shipping process within 5 days after you receive it. 

2. Provide us pictures and/or a video of the damaged product within 5 days.

3. Inspect the damage product immediately upon the receipt and signing off on the shipment from the express.

4. If you choose to set up an own independent shipping method, such as use of a freight forwarder or other similar service, OPEEIS will not be responsible for the replacement of any products damaged during such shipping method.

How to make a warranty claim?

Replacement parts will default to being sent to the original shipping address of your original order, so if there is any change in your receiver address, please contact us in time and inform us of your new address by email.

Attention: This page is NOT your products are purchased from eBay and Amazon, we strongly recommend you contact them directly as they have your original order info to deal with it more fast. And if not, we remain the service here for you.

Contact us:

Email: ted@opssis.com
Phone: +86-152 6779 1988 / +1 567-772-4155  (9:00AM-5:00PM CST)